Although your existing documentation may serve its purpose, there are tangible benefits to be gained if you examine how well it is currently performing:

• Fewer calls to customer support - Just consider how much time your staff spend talking to your customers about product installation and operation issues.

• Better trained and motivated staff - If staff understand and follow your business processes more efficiently, there will be fewer errors and missed opportunities

• Enhanced company image - Quality documentation reflects well on your business and its products, remember, documentation can spend a long time with your customers